Refund Policy

Everything we sell is digital: a license key, a subscription added to your account or a digital file. Because nothing physical is shipped, returns and replacements work differently from a physical purchase. This page explains when we replace a product or refund its price, how to make a request, and what you can expect from us along the way.

Right of withdrawal for digital products

Under Turkish Consumer Protection Law No. 6502 and Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly online or to intangible goods delivered instantly to the consumer.

Delivery is complete the moment a license key, subscription details or download link is sent to you. A delivered key may have been viewed, copied or used, so it can't be taken back or resold. For this reason delivered products can't be refunded for reasons such as:

• Changing your mind or no longer needing the product
• Choosing the wrong product, edition or term
• Finding the product cheaper elsewhere
• Wanting to use it on a device that doesn't meet the system requirements on the product page

Cancelling before delivery

If your payment has been taken but the product hasn't been delivered yet, you can cancel your order. This mainly applies to products with prepared delivery. Just email [email protected] with your order number. If we receive your request before the product is sent to you, we refund the full amount. If preparation has already started, we let you know where things stand.

If a product doesn't work: replacement or refund

Customer satisfaction comes first for us. If a product doesn't work as described on its product page, we won't leave you on your own. In the cases below we replace it free of charge, and if a replacement isn't possible we refund what you paid:

• The key shows an error such as invalid, already used or blocked on first activation
• The product delivered is different from what you ordered (edition, license type, number of devices or term)
• A subscription wasn't added to your account or ended before the term stated on the product page
• A download link doesn't open or the delivered file is corrupted

We first try to solve the problem with you. Most activation errors come from a different edition being installed, region and language settings or missing updates, and can be fixed in a few steps. If the problem can't be solved we send you a new product. If no replacement is available, we refund the full amount you paid.

How to make a request

Email [email protected] as soon as you notice the problem. Contacting us within 7 days of delivery where possible helps us solve it much faster. Please include:

1. Your order number and the email address used for the order
2. A short description of the problem
3. A screenshot of the error message (activation or sign-in screen)
4. If relevant, your operating system and the installed software version

This lets us understand the cause from your first message and saves you back-and-forth.

Review and refund timing

We usually reply on the same day and within 2 business days at the latest. Replacement products are delivered again, digitally, to the order in your account. Approved refunds are initiated within 3 business days to the payment method you used. Depending on your bank, it can take 2 to 10 business days for the amount to appear on your card or account. The key or access for a refunded order is cancelled.

When we can't replace or refund

• Requests made after a key has been activated successfully or a subscription has been used without problems
• Sharing a key with third parties or using it against the manufacturer's license terms
• Use that ignores limits or system requirements stated clearly on the product page
• Restrictions applied later by the manufacturer because of violations on the user's account

Read the product page carefully before you buy

Most problems can be avoided by taking a few minutes before buying. Every product page shows:

• The product's edition and license type
• How many devices it covers and for how long
• System requirements and supported operating systems
• Delivery type (automatic or prepared) and estimated delivery time
• Activation steps and any details we ask for at checkout

We recommend placing your order once you have read this information and are sure the product fits your needs. If you're not sure which product to choose, write to us before you order. We're happy to help you pick the right one.

Misuse

When we detect false refund claims, unjustified payment disputes or orders placed with someone else's payment method, the products concerned are cancelled and legal action may be taken.

Contact

For any question about refunds and replacements: [email protected]